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Master Tutor Responsibilities

Last Updated: December 2014

The Master Tutor’s role is to provide WriteAway tutor training, evaluation, and support in order to assure quality of tutor responses to students. In this role, the Master Tutor will work closely with institutional coordinators (ICs), tutors, and the WriteAway Administrative Centre. In addition, the Master Tutor provides support for the overall WriteAway service (e.g. through online tutoring, by contributing to the development of training materials), and supports committee work.


1. Train, Evaluate, and Support WriteAway Tutors

  • Plan, schedule, and facilitate training of new tutors at the start of each new term, in coordination with the WriteAway Administrative Centre
  • Provide ongoing training for returning tutors
  • Use the WriteAway tutor response rubric to provide all institutions’ tutors (via institutional coordinator) with feedback and make suggestions for improvement based on occasional review of their work [as per the WriteAway evaluation framework]. Evaluations are delivered to institutional coordinators who pass these along to tutors at their discretion. See below for Tutor Evaluation Process:

Institutional coordinators supervise their own institution’s tutors. The Master Tutor will communicate to institutional coordinators how tutors are meeting WriteAway expectations by completing evaluations and submitting these to the institutional coordinator. With direction from the institutional coordinator, the Master Tutor may work with tutors to bring their work up to the standards provided by the WriteAway tutor competencies.

If institutional coordinators wish to, they may conduct tutor evaluations in addition to those done by the Master Tutor.

  • Assist tutors if they have questions about appropriate responses
  • Develop and update training materials, in coordination with the Training Working Group (TWG)
  • Participate in establishing tutor evaluation guidelines as Chair of the TWG and in consultation with the TWG

2. Provide Ongoing Support for the WriteAway Service

  • Respond to students’ submissions when turnaround time exceeds service goals
  • Monitor and recommend strategies for managing backlogs
  • Ensure an appropriate response is given to specific student, instructor, and/or supervisory complaints
  • Develop, add to, and update WriteAway resources
  • Maintain communication about training and evaluation with appropriate groups (e.g. tutors, institutional coordinators, BC eTutoring Steering Committee)
  • Maintain communication about technical service with appropriate groups (e.g. students, tutors, institutional coordinators, WriteAway Administrative Centre, BCcampus, Connecticut Distance Learning Consortium)
  • Work with institutional coordinators and WriteAway Administrative Centre to determine term-by-term tutoring schedule

3. Support and Participate in Relevant Committees

  • Participate as member of the BC eTutoring Steering Committee
    • Schedule meetings
    • Create documents
    • Write and distributes minutes
    • Liaise with committee & policy development
  • Attend online international eTutoring consortia meetings, led by Connecticut Distance Learning Consortium (approximately 3-4 times a year)