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Frequently Asked Questions - Student Information

Where can I find help at my institution?

Visit the Institutional Learning Support page and select your institution to find out more about services available to you.

We do our best to schedule more tutoring hours during anticipated peak times during the semester, but sometimes we receive more submissions than expected. We try to post information about rising turnaround times as soon as we can to keep students informed. It’s always a good idea to submit your assignment to WriteAway well in advance of your course deadlines.

Please note that responding to the confirmation email prior to receiving feedback from a tutor can delay a tutor's response as the software tracks submissions according to the last interaction. Submissions are responded to on a first come, first served basis.

Any information collected is under the authority of the BC Freedom of Information and Protection of Privacy Act ('FOIPP Act'). If you have any questions about the collection and use of this information please contact Sunni Nishimura, BC ELN Manager

All submissions to WriteAway are archived for a period of one year for your reference and reporting needs, and for use by online tutoring staff and your institution for quality assurance purposes. 

Any information you provide to use WriteAway, including but not limited to the personal information provided, the content of writing or other assignments submitted for tutoring services, is done so voluntarily and may be accessed by tutors of other participating public post-secondary institutions for the purpose of providing the online tutoring service.

Any information you provide to use WriteAway, including but not limited to the personal information provided, may be used to evaluate the service.


Yes, your paper is confidential.

Tutors will not share personal information about any student, including their use or non-use of the WriteAway service, without express permission from the student.

WriteAway tutors focus on helping individual students develop their own writing skills. Tutors can review individually-authored sections of group work, but cannot comment on assignments where more than on student has contributed writing. Group members are welcome to submit their own portions of the assignment. Your group might also consider visiting your in-person institutional writing centre as a team.

Unfortunately WriteAway tutors cannot help you with your take-home exam.